SHIPPING & RETURN POLICY

Shipping & Returns

At Apex Web Studios, we prioritize transparency and convenience. Below are details about order processing, shipping, digital delivery, and returns.

Processing Time: All orders (digital services, products, and acrylic signs) begin processing within 2-3 working days of payment confirmation.
Digital Instant Access: Download links or service onboarding details are emailed immediately after purchase.
Shipping Costs: Calculated at checkout based on your location and order size. Free shipping may apply for select promotions.
Returns: Easy 30-day guarantee for acrylic signs; digital products are non-returnable (see details below).

Instant Delivery:
- Download links, software licenses, or service instructions are sent to your email immediately after purchase.
- Can’t find the email? Check your spam folder or contact us for assistance.
Custom Services (e.g., Web Design):
- Work begins within 2-3 working days of order confirmation.
- Timelines for project completion will be shared via email.

Processing: Orders are prepared for shipping within 2-3 working days.
Shipping Costs: Calculated automatically at checkout (based on size, weight, and destination).
Delivery Timelines:
- Domestic (U.S.): 3–7 business days after dispatch.
- International: 7–14 business days after dispatch.
Tracking: A tracking number and carrier details are emailed once your order ships.

After checkout, check your email (including spam/junk folders) for a message from Apex Web Studios.
Click the download link or follow service onboarding instructions.
Need help? Reply to your order confirmation email or contact us within 7 days for support.

Note: Digital products are non-returnable, but we’ll gladly resolve technical issues (e.g., broken links, corrupted files).

30-Day Satisfaction Guarantee:
- Return unused, undamaged signs in their original packaging within 30 days for a full refund or replacement.
- Contact us first for return authorization and prepaid label instructions (for damaged/defective items).
Return Shipping Costs:
- Customer pays return shipping unless the item is faulty or damaged due to shipping.
Refunds: Issued within 5 business days of receiving the returned item.

Non-refundable once downloaded or accessed, except in cases of technical errors on our end.
Report issues within 7 days of purchase for prompt resolution (refund or replacement).

For order status, shipping updates, or returns:

We respond within 24 hours on business days (Monday–Friday, 9 AM–5 PM EST).

This policy is permanently linked in our website footer and during checkout for easy access.